FAQs

You can check your order status by logging in to your MEEJOY account and visiting My Orders.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link. If you cannot find the email, please check your junk or spam folder.

If you are still unable to locate your tracking information, please contact our customer service team and include your order number.

Estimated total delivery timeframes, including processing and transit, are:

• Australia: 4–11 business days
• United States: 9–15 business days
• United Kingdom: 9–15 business days
• Canada: 9–15 business days
• Europe: 9–15 business days
• Other supported destinations: 12–23 business days

Delivery times are estimates and may vary depending on destination, product availability, customs processing, public holidays, severe weather, remote or regional locations, local carrier delays and seasonal shipping volumes.

For processing times, transit times and further delivery information, please see our Shipping & Delivery page.

Yes. MEEJOY ships to Australia and many international destinations, including the United States, United Kingdom, Canada and other supported countries.

Available shipping options and applicable shipping charges are displayed during checkout based on your delivery address.

If your costume does not fit, please contact our customer service team before returning the item.

Include your order number, the size ordered and details of the fit issue. Photos may also be helpful where relevant.

Our team will review the information and advise you of the available next steps in accordance with our Returns Policy.

Please check the size chart or measurements provided on the relevant product page before placing your order.

Costume sizing can vary between styles and manufacturers, so we recommend choosing your size based on the product measurements rather than relying only on your usual clothing size.

Eligible items may be returned or exchanged within 30 days of receiving your order, subject to our Returns Policy.

To request a return or exchange, please contact our customer service team through live chat or email and include your order number and reason for the request.

Faulty, damaged or incorrectly supplied items will be handled in accordance with our Returns Policy and applicable Australian Consumer Law.

Please contact us as soon as possible and include your order number, a description of the issue and clear photos showing the item and, where relevant, its packaging.

Our customer service team will review the information and provide the appropriate next steps.

Yes. MEEJOY is an Australian registered trademark brand based in Greater Sydney, Australia.

We offer costumes and period-inspired clothing for customers in Australia and internationally.

MEEJOY offers costumes, clothing and accessories for adults and children, including Medieval and Renaissance costumes, Viking clothing, Victorian and Steampunk styles, Oktoberfest outfits, Book Week costumes, Halloween costumes and selected officially licensed costumes.

Availability, sizes, colours and included accessories vary by product, so please check the individual product page for details.

MEEJOY publishes resources for customers planning to attend medieval fairs, Renaissance fairs and historical festivals around Australia.

Explore our 2026 Australia Medieval Fair & Costume Guide for event and costume-planning ideas.

You can also view our Australian Medieval Fair Calendar 2026 .

Event dates, locations and other details may change, so always confirm the latest information directly with the official event organiser.