Refund policy
RETURNS & REFUNDS
At MEEJOY, we want you to shop with confidence. This Returns Policy applies to purchases made through meejoy.com.au and is in addition to any rights you may have under the Australian Consumer Law (ACL).
CHANGE-OF-MIND RETURNS
We accept eligible change-of-mind returns within 30 days of delivery.
To be eligible for a change-of-mind return, the item must:
• Be unused, unworn and unwashed;
• Be in its original condition;
• Include the original packaging, tags and any accessories supplied with the item; and
• Be accompanied by proof of purchase.
Items that have been worn, washed, altered, damaged after delivery, or returned incomplete may not be eligible for a change-of-mind return.
Please contact us before returning an item so we can provide return instructions.
CHANGE-OF-MIND RETURN COSTS
For approved change-of-mind returns:
• Return postage is the customer's responsibility.
• Original shipping charges and expedited shipping fees are non-refundable.
• A restocking fee of up to 20% may apply where disclosed and permitted.
Returned items will be inspected before a refund or exchange is processed.
FAULTY, DAMAGED OR INCORRECT ITEMS
Your rights under the Australian Consumer Law are not limited by our change-of-mind policy.
If an item is faulty, damaged, significantly different from its description, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.
Where a product is confirmed to have a fault, MEEJOY will not apply a change-of-mind restocking fee to any remedy required under the Australian Consumer Law.
If we confirm that the product has a fault, we will also reimburse reasonable return postage costs where required under Australian Consumer Law. Please retain your postage receipt.
Products do not need to be in their original packaging in order to exercise rights that apply under Australian Consumer Law, although proof of purchase may be requested.
REFUNDS
Once your return is received, we will inspect the item and notify you of the outcome.
For approved change-of-mind returns, any applicable return conditions, shipping deductions or disclosed restocking fee will be applied before the refund is issued.
Where a refund is required under the Australian Consumer Law because of a major problem, the applicable consumer guarantee rights will apply.
Refunds will normally be issued to the original payment method.
AUSTRALIAN RETURNS
Please contact MEEJOY before sending your return.
We recommend using a trackable postal service and keeping your tracking number and postage receipt.
Return Address:
Returns AUSYDA 947396
Block G2, 391 Park Road
Regents Park NSW 2143
Australia
Please do not send a return until your return request has been acknowledged.
AUSTRALIAN CONSUMER LAW
Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
For more information about consumer guarantees, visit the Australian Competition and Consumer Commission (ACCC).