Privacy policy

Privacy Policy

Last updated: 25 August 2026

MEEJOY PTY LTD ("MEEJOY", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains the kinds of personal information we may collect, how we collect, use, store and disclose that information, and how you may contact us about access, correction or privacy concerns.

Where the Australian Privacy Act 1988 and Australian Privacy Principles ("APPs") apply to MEEJOY, we handle personal information in accordance with those requirements.

1. Personal Information We May Collect

The personal information we collect depends on how you interact with MEEJOY. It may include:

  • Your name.
  • Email address and telephone number.
  • Billing and delivery address.
  • Order and purchase information.
  • Products, sizes, colours and variants purchased or considered.
  • Account information where you create a customer account.
  • Payment-related information required to process a transaction. Payment information may be handled directly by our payment service providers rather than stored by MEEJOY in full.
  • Shipping, delivery and tracking information.
  • Communications with our customer service team, including enquiries, complaints, return requests and product questions.
  • Information you voluntarily provide when submitting reviews, participating in promotions, subscribing to marketing communications or contacting us.
  • Technical information such as IP address, browser type, device type, operating system and website usage information.
  • Cookie and similar technology information used to operate, analyse and improve our website.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

  • Place an order through our website.
  • Create or use a customer account.
  • Contact MEEJOY by email, telephone, live chat or another support channel.
  • Request a return, refund, replacement or exchange.
  • Subscribe to marketing communications.
  • Submit a review, enquiry or other content.
  • Participate in a promotion or other MEEJOY activity.

We may also automatically collect certain technical and website usage information when you visit or interact with our website through cookies and similar technologies.

In some circumstances, information may also be received from service providers involved in processing orders, payments, deliveries, customer support or other services required to operate our business.

3. How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • Processing and fulfilling orders.
  • Processing payments and refunds.
  • Arranging shipping, delivery and order tracking.
  • Managing customer accounts.
  • Providing customer service and responding to enquiries.
  • Processing returns, exchanges, complaints and warranty-related matters.
  • Communicating important information about an order or transaction.
  • Operating, maintaining and improving our website and services.
  • Understanding website performance and customer interactions.
  • Preventing fraud, misuse and unauthorised transactions.
  • Meeting accounting, taxation, legal and regulatory obligations.
  • Sending marketing communications where you have consented or where otherwise permitted by law.
  • Managing promotions and customer engagement activities.

4. Marketing Communications

If you subscribe to MEEJOY marketing communications, we may send you information about products, collections, promotions, events or other MEEJOY news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent MEEJOY from sending transactional or service-related communications that are necessary for an order, account, return, refund or customer service request.

5. Cookies & Similar Technologies

MEEJOY may use cookies and similar technologies to operate our website, remember preferences, support shopping and checkout functionality, understand website performance and improve the customer experience.

These technologies may collect information about your browser, device, interactions with the website and pages viewed.

Some cookies are necessary for website functionality. Other cookies may be used for analytics, personalisation or marketing where applicable.

You may be able to manage cookies through your browser settings and any cookie preference tools made available on our website. Disabling certain cookies may affect some website features.

6. Payment Information

Payments made through the MEEJOY website may be processed by third-party payment providers.

MEEJOY does not generally need to store complete payment card details where those details are securely processed by the relevant payment provider.

Payment providers may collect and process information in accordance with their own privacy policies and legal obligations.

7. Sharing Personal Information

MEEJOY does not sell personal information as a standalone business activity.

We may disclose personal information where reasonably necessary to service providers that assist us with operating our business, including:

  • E-commerce and website platform providers.
  • Payment processors and financial service providers.
  • Shipping carriers and logistics providers.
  • Warehousing and fulfilment service providers.
  • Customer service and communication providers.
  • Website hosting, security and technology providers.
  • Analytics and website performance providers.
  • Marketing and advertising service providers where applicable.
  • Professional advisers such as accountants, auditors or legal advisers.

We may also disclose information where required or authorised by law, to respond to lawful requests, to protect our legal rights or to prevent fraud, misuse or security threats.

8. Overseas Disclosure & Processing

MEEJOY serves customers internationally and works with service providers, fulfilment partners, technology providers and delivery networks that may operate outside Australia.

As a result, personal information may be disclosed to, accessed by or processed by recipients located outside Australia where this is reasonably necessary to provide our services.

Depending on the order, service and provider involved, overseas recipients may be located in countries or regions including the United States and Hong Kong, as well as other locations in which our technology, payment, logistics, delivery or service providers operate.

Where applicable, MEEJOY takes reasonable steps in relation to the handling of personal information by overseas service providers in accordance with applicable privacy requirements.

9. Data Security

MEEJOY takes reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include secure technology systems, controlled access, encryption used by relevant platforms or service providers, and appropriate operational procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Personal Information

MEEJOY retains personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes and meeting legal, accounting and regulatory requirements.

When personal information is no longer reasonably required, we may take reasonable steps to securely delete, destroy or de-identify it, subject to applicable record-keeping obligations.

11. Accessing or Correcting Your Personal Information

You may contact MEEJOY to request access to personal information that we hold about you or to request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected.

To make a request, please contact:

MEEJOY PTY LTD
Email: info@meejoy.com.au

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances, access may be refused where permitted by applicable law. If this occurs, we will provide an explanation where required.

12. Privacy Complaints

If you believe MEEJOY has not handled your personal information appropriately or you have a privacy concern, please contact us at:

Email: info@meejoy.com.au

Please provide sufficient information about your concern so that we can review the matter.

MEEJOY will review privacy complaints and respond within a reasonable timeframe.

Where the Australian Privacy Act applies and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) .

13. Third-Party Websites & Services

The MEEJOY website may contain links to websites or services operated by third parties.

MEEJOY is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website or service you use.

14. Changes to This Privacy Policy

MEEJOY may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or applicable legal requirements.

The latest version will be published on this page and the Last updated date will be revised where appropriate.

15. Contact MEEJOY

If you have questions about this Privacy Policy or how MEEJOY handles personal information, please contact:

MEEJOY PTY LTD
ABN: 75 664 618 900