Contact us
Contact MEEJOY
Need help with an order, sizing, delivery, return or product question? Our MEEJOY customer service team is here to assist customers in Australia and supported international destinations.
Email Support
For order enquiries, product questions, sizing assistance, shipping questions or return requests, email our customer service team.
EmailPlease include your order number when contacting us about an existing order.
Phone Support
Phone support is available during our Australian customer service hours.
Telephone Support HoursMonday–Friday, 10:00 am–4:00 pm
Sydney time, excluding public holidays.
How We Can Help
- Order status and tracking enquiries.
- Costume sizing and fit questions.
- Product details and what's included.
- Shipping and estimated delivery information.
- Return and exchange requests.
- Faulty, damaged or incorrectly supplied items.
- Questions about selected officially licensed costume products.
Please contact MEEJOY before sending any return. We will review your request and provide the appropriate return instructions. Do not send a parcel back until your return request has been acknowledged.
Australian Return Address
Once your return has been acknowledged, approved Australian returns may be sent to the address below using the return instructions provided by MEEJOY.
Returns AUSYDA 947396
Block G2, 391 Park Road
Regents Park NSW 2143
Australia
We recommend using a trackable postal service and keeping your tracking number and postage receipt.
Please review our Returns & Refunds Policy before sending an item back.
Quick Help Before You Contact Us
- Tracking: Check your dispatch email or your MEEJOY account under My Orders.
- Delivery: Review our Shipping & Delivery information for estimated processing and transit times.
- Returns: Review our Returns & Refunds Policy before requesting a return.
- General questions: Visit our Frequently Asked Questions for quick answers about sizing, shipping, returns and ordering.
MEEJOY Company Information
Business Name: MEEJOY PTY LTD
ABN: 75 664 618 900
Business Location: Greater Sydney, NSW, Australia
Email: info@meejoy.com.au