Shipping policy
Shipping Policy
MEEJOY ships orders throughout Australia and to supported international destinations. Depending on product availability, delivery destination and operational requirements, orders may be fulfilled from locations including Sydney, Los Angeles or Hong Kong.
All delivery timeframes shown below are estimates in business days. They are provided as a guide only and are not guaranteed delivery dates.
Estimated Shipping & Delivery Times
Processing time is the time required to prepare, pack and dispatch your order. Transit time begins after your parcel has been dispatched.
Estimated total delivery time includes both processing and transit time.
| Country / Region | Shipping Method | Processing Time | Transit Time | Estimated Total |
|---|---|---|---|---|
| Australia | Standard Shipping | 1–3 business days | 3–8 business days | 4–11 business days |
| United States | Standard International | 2–3 business days | 7–12 business days | 9–15 business days |
| United Kingdom | Standard International | 2–3 business days | 7–12 business days | 9–15 business days |
| Canada | Standard International | 2–3 business days | 7–12 business days | 9–15 business days |
| Europe | Standard International | 2–3 business days | 7–12 business days | 9–15 business days |
| Other Supported Destinations | Standard International | 2–3 business days | 10–20 business days | 12–23 business days |
Delivery estimates may vary depending on product availability, destination, customs processing, public holidays, severe weather, carrier disruptions, remote or regional delivery locations and seasonal shipping volumes.
Order Processing
Orders are generally prepared and dispatched within the processing times shown above.
Processing time does not include carrier transit time. Orders placed during weekends, public holidays, major promotional events or unusually busy periods may require additional processing time.
Order Tracking
Once your order has been dispatched, tracking information will normally be sent to the email address provided when the order was placed.
Please allow time for the shipping carrier to activate and update tracking information after dispatch.
If you cannot locate your shipping confirmation email, please check your junk or spam folder. If you still require assistance, contact MEEJOY and include your order number.
Fulfilment Locations
MEEJOY works with fulfilment locations including Sydney, Los Angeles and Hong Kong.
The fulfilment location used for an order may depend on product availability, delivery destination and operational requirements.
The location from which an order is dispatched does not necessarily indicate the origin or manufacture of the product.
Split Shipments
Where an order contains multiple products, items may occasionally be dispatched separately from different fulfilment locations.
In these circumstances, you may receive more than one parcel and more than one tracking number. Parcels from the same order may also arrive on different days.
International Shipping
MEEJOY ships to supported international destinations including the United States, United Kingdom, Canada, Europe and other available markets.
Available shipping methods and applicable shipping charges are displayed at checkout based on your delivery address and the products in your order.
Customs, Duties & Taxes
International orders may be subject to customs processing, import duties, taxes or other charges imposed by the destination country.
Where such charges are not collected at checkout, they may be payable by the recipient in accordance with the laws and requirements of the destination country.
Customs processing and local import procedures are outside MEEJOY's direct control and may affect the final delivery time.
Delivery Delays
Shipping and delivery timeframes are estimates only. Delays may occur due to circumstances outside MEEJOY's reasonable control, including:
- Customs processing.
- Severe weather.
- Public holidays.
- Carrier disruptions or network delays.
- Remote or regional delivery locations.
- Seasonal or promotional shipping volumes.
Once an order has been dispatched, the carrier's tracking information should be used for the latest available delivery progress.
Incorrect or Incomplete Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery address, please contact MEEJOY as soon as possible. We will try to assist where possible, but an address change may not be possible once an order has entered processing or has been dispatched.
Additional shipping charges may apply where a parcel is returned to sender or requires reshipment because an incorrect or incomplete delivery address was provided.
Returned or Undeliverable Parcels
If a parcel is returned to MEEJOY because it was undeliverable, unclaimed or refused, please contact our customer service team so that the available options can be reviewed.
Additional shipping charges may apply where reshipment is required for reasons not caused by an error by MEEJOY.
Questions About Your Delivery
If you have questions about your order, shipping status or tracking information, please contact:
MEEJOY PTY LTD
Email:
info@meejoy.com.au
Please include your order number when contacting us about an existing order.
For additional customer-friendly delivery information, please visit our Shipping & Delivery page.