Orders are generally processed within the processing time shown in the table above.

Processing time refers to the time required to prepare, pack and dispatch your order. It does not include carrier transit time.

Orders placed during weekends, public holidays, major promotions or other busy periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

If you cannot find the email, please check your junk or spam folder. You may also log in to your MEEJOY account and visit My Orders to check your order status.

If you are unable to locate your tracking information, please contact our customer service team and include your order number.

MEEJOY works with fulfilment locations in Sydney, Los Angeles and Hong Kong.

Your order may be dispatched from different fulfilment locations depending on product availability, your delivery destination and operational requirements.

Where an order contains multiple products, items may occasionally be dispatched separately.

Estimated delivery times are not guaranteed and may be affected by circumstances outside MEEJOY's reasonable control.

Possible causes of delays may include:

• Customs processing.
• Public holidays.
• Severe weather.
• Local carrier delays.
• Remote or regional delivery locations.
• High-volume promotional or seasonal periods.

Tracking information should be used for the latest available delivery progress once your parcel has been dispatched.

MEEJOY ships to many international destinations including the United States, United Kingdom, Canada, Europe and other supported countries.

Available delivery options and applicable shipping charges are shown during checkout based on the delivery address and items in your order.

International delivery may take longer when parcels are subject to customs processing or local carrier delays.

Please check your delivery address carefully before placing your order.

If you notice an error after ordering, contact MEEJOY as soon as possible. We will try to assist where possible, but changes may not be possible after an order has entered processing or has been dispatched.

Additional delivery costs may apply where a parcel is returned or requires reshipment because an incorrect or incomplete address was provided.