FAQs

Frequently Asked Questions

1. How can I track my order?

You can check your order status by logging in to your account and visiting My Orders.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link. If you cannot find the email, please check your junk or spam folder.

If you are still unable to locate your tracking information, please contact our customer service team for assistance.

2. What should I do if my costume does not fit?

If your costume does not fit, or you believe that you received the wrong size or that the sizing information was inaccurate, please contact our customer service team.

Please include your order number, the size you ordered and, where helpful, photos of the item and its original packaging. Our team will review the information and assist you with the next steps.

3. How long does delivery take?

Approximately 90% of orders are delivered within the following estimated time-frames:

Australia: 5–10 days

United States: 7–12 days

Other countries: 7–20 days

Delivery times are estimates and are not guaranteed. They may vary depending on the destination, customs processing, public holidays, severe weather and local carrier delays.

Tracking information will be provided once your order has been dispatched.

4. Can I return or exchange an item?

Eligible items may be returned or exchanged within 30 days of receiving your order, subject to our Returns Policy.

To request a return or exchange, please contact our customer service team through the live chat on our website or by email. Please include your order number and the reason for your request.

Our team typically responds to customer enquiries within 12 hours. Response times may be longer during weekends, public holidays or busy promotional periods.

Faulty, damaged or incorrectly supplied items will be handled in accordance with our Returns Policy and applicable Australian Consumer Law.

5. Where can I find information about Australian medieval fairs in 2026?

You can explore our guide to Australian medieval fairs and historical festivals for information about upcoming events, locations and dates. e.g calendar

Event details may change, so we recommend confirming the latest information directly with the official event organiser before purchasing tickets or making travel arrangements.

Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 200 countries worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond expectations. We have fulfillment center located in Sydney, Los Angeles and Hong Kong, your order might be sent from different fulfill center.

Returns Policy

Returns

All returns are accepted only for items in their original, unused condition, including all original packaging and accessories. Any return request must be submitted within 30 days of the purchase date and receipt of your order. Proof of purchase is required for all return requests.

Once the returned item has been received, it will be inspected before a repair, exchange, or refund is approved. We reserve the right to refuse a refund if the item is not returned in its original condition.

If a refund is approved:

• A 20% restocking fee will be deducted from the refund amount.
• Original shipping charges, expedited shipping fees, and any other shipping-related costs are non-refundable.
• Return shipping costs are the responsibility of the customer, unless the return is due to our error or a verified defective item.

Used cosplay items, worn garments, washed items, or products that have been altered are not eligible for return or refund.

MEEJOY reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair; exchange or refund being refused.

RETURNS

Post Office  - take your parcel to any Post Office and return it using a traceable service. Costs vary depending on your location and size/weight of the parcel.

Our return address below

Returns AUSYDA 947396

Block G2 391 PARK ROAD,

REGENTS PARK, NSW 2143

Return FAQ:

1.Change of mind

Please choose carefully as refunds are not provided where you have simply changed your mind or made a wrong selection. We recommend you carefully check all items prior to purchase.

2.Other Returns

If you have a minor problem with a product, MEEJOY can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

The business may consider how much time has passed since you bought the product with the following factors in mind:

 ·Type of product

·How a consumer is likely to use the product

·The length of time for which it is reasonable for the product to be used

·The amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

All issues should be addressed with us within 7 days of purchase and receiving your goods. Proof of purchase will be required when requesting to return any item. In the case that a refund is offered, there is a 20% restocking fee.

Goods on which a return is not available

Due to hygienic reasons, MEEJOY will not accept the return of items from the following categories under any circumstances:

·Cosmetics (if the hygiene seal is broken)

·Beauty products

·Fragrances

·Hosiery

·Underwear

·Costumes & Morph Suits

·Food items

What is considered a major problem with a product?

A product has a major problem when:

·It has a problem that would have stopped someone from buying it if they’d known about it

·It is significantly different from the sample or description

·It doesn’t do what the product stated it would do, or what you asked for and can’t easily be fixed.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Consumer guarantees do not apply if you:

·Got what you asked for but simply changed your mind or decided you do not like the purchase or had no use for it

·Miss-used a product in any way that caused the problem

·It doesn’t do what the product stated it would do, or what you asked for and can’t easily be fixed. Asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

MEEJOY reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair; exchange or refund being refused.

If you purchase via our website you agree to these terms and conditions.